our services
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Thoughtful Salesforce solutions, tailored to your mission.

Every organization deserves systems that feel clear, intuitive, and built with care. Illume offers strategic guidance, technical expertise, and ongoing partnership to help your team work with more ease, and to ensure your data truly supports your impact.

OUR CORE SERVICES

How We Can Work With Your Organization

  • Strategic guidance to help you make confident, future-focused decisions.

    We dive deep into your programs and long-term goals to build a roadmap that supports where you are going, not just where you are today. Our advisory work ensures you aren't just "buying tech," but implementing the right tools to amplify your specific mission.

    • Roadmapping for Growth: Strategic planning that aligns your technology with your evolving three-year vision.

    • Architectural Integrity: Expert guidance on platform features and licensing to ensure your system is built on solid ground.

    • System Health Checks: Optimization recommendations to refresh aging orgs and unlock hidden capacity.

    • Transition Leadership: Expert support to maintain momentum during staff transitions or major organizational shifts.

  • Elegant, user-friendly systems built with intention.

    Technology should feel natural. We build cohesive ecosystems that bridge the gaps between fundraising, programs, and operations—eliminating silos and manual work.

    • Seamless Org Builds: Purpose-built Salesforce design and configuration tailored to your actual workflows.

    • Legacy Migrations: Moving your data with care and precision from aging CRMs into a modern, scalable home.

    • The Connected Ecosystem: Deep integrations with the tools you already rely on, like Classy, Mailchimp, FormAssembly, and Stripe.

    • Experience Cloud: Custom-built portals that extend your impact directly to your community and stakeholders.

  • Continuous partnership for teams who want expert guidance and dependable execution.

    Whether you need fractional administration or specialized support alongside your in-house team, we offer consistent, high-touch partnership to keep your system running smoothly and strategically. Ongoing support can include:

    • Fractional Administration: All the expertise of a senior Salesforce admin without the full-time overhead.

    • Expert Escalation: A dependable "safety net" for your in-house team when complex technical challenges arise.

    • Strategic Backlog Management: We don't just "fix bugs"—we proactively develop new features that keep you ahead of the curve.

    • Empowered Training: Regular training sessions and comprehensive documentation to ensure your staff stays confident and capable.

    • Release Readiness & Innovation: We navigate the three annual Salesforce releases for you, translating technical updates into a personalized "Innovation Brief" so you know exactly which new features will benefit your specific mission.  

Our Project Methodology

  • 01. Initiation & Discovery

    We begin by learning your organization deeply: your goals, your workflows, and your challenges.

  • 02. Requirements & Design

    Together, we define the system’s architecture, features, and success criteria.

  • 03. Implementation

    We configure Salesforce with care, building solutions that are clean, intuitive, and aligned with your long-term needs.

  • 04. Testing & Training

    Your team tests the system, we refine together, and we provide training that empowers users at every level.

  • 05. Go-Live & Support

    We deploy your new features smoothly and remain available for questions, refinements, and ongoing partnership.

A unified, frictionless ecosystem

Tools We Implement + Integrate

Collection of logos for various online services and software including Mailchimp, Google Drive, Donorbox, FormAssembly, Classy, Eventbrite, 123 Form Builder, Stripe, APSONA, Docusign, WealthEngine, Conga Composer, IWAVE, HubSpot, Appiphany, Zapier, Calendly, and FormTitan.

We integrate Salesforce with best-in-class tools across fundraising, events, communication, payments, and program delivery.

Engagement Models

  • Retainers

    Predictable, ongoing access to advisory guidance and fractional administration. Ideal for teams seeking continuity and proactive system stewardship.

  • Fixed-Fee Projects

    Best for well-defined initiatives such as new implementations, integrations, or feature enhancements. Clear scope, clear timeline, clear investment.

  • Time & Materials

    Flexible support for evolving projects, exploratory work, or open-ended needs. Perfect when your path is still taking shape.

Let’s design a Salesforce system that supports your mission with clarity and ease.

Whether you’re just getting started or ready to optimize, we’d love to learn more about your goals and recommend the best path forward.

→ LET’S CONNECT